First: is it your phone or Yandex?
Ask other drivers or call your park. If many drivers have the same problem at once, it is a service outage, and restarting your phone or deleting the app will not help.
When the problem is on Yandex's side, it hits every driver at once. At that moment do not delete the app or log out: you may not be able to log back in straight away.
If everything works for other drivers, the problem is in your phone or your connection. The steps below are for that case.
What a driver should do in a large Yandex outage is covered in our article on the October 2026 outage.
The SMS code does not arrive
Check the number in international format, your signal and the SMS spam filter, then restart the phone and request the code again. After frequent requests sending may be limited for a while, so wait an hour.
Yandex's help page suggests this order:
- 1Check the number you entered: the one you registered with, in international format (+995...).
- 2Make sure your phone has a stable signal.
- 3Keep one app for reading SMS on the phone: several apps can hide messages.
- 4Check that messages from Yandex are not caught by a spam filter, on the phone or with your carrier.
- 5Restart the phone and request the code again.
If you request codes often, sending may be blocked for a while. In that case wait an hour before you request another one.
Yandex Pro will not open or keeps crashing
Update the app to the latest version, close other apps, set the date and time to automatic and restart the phone.
The usual causes are an old version, too little free memory and the wrong time:
- 1Update Yandex Pro: App Store or Google Play.
- 2Close other apps to free up memory.
- 3In the phone settings, set the date and time to automatic.
- 4Restart the phone.
- 5If that does not help, message Yandex support from the app and attach a screenshot.
The navigator builds no route or shows the wrong location
Route problems often come from location detection. Give the app location access, turn off power saving and VPN, and check your internet.
Yandex Navigator's help suggests these steps:
- 1Give Yandex Pro location access.
- 2Turn off power saving mode.
- 3Check your internet connection and the app's internet access.
- 4Turn off any VPN.
- 5Make sure an antivirus or ad blocker is not getting in the way.
Yandex Pro does not work on mobile data
Check that mobile data is allowed for the app, that your data allowance has not run out and that VPN is off. Try Wi-Fi to compare.
If everything works on Wi-Fi but not on mobile data, the cause is a phone setting or your plan:
- In the phone settings, check that mobile data is allowed for Yandex Pro.
- Turn off data saver and VPN.
- Check your plan's remaining data. ProRide drivers can pay for mobile credit straight from their balance in the ProRide app.
Yandex Pro does not work on iPhone
Update iOS and Yandex Pro, then open Settings, choose Yandex Pro and check location, notifications and mobile data.
On an iPhone the app often fails because one of its permissions is off. Open Settings, choose Yandex Pro and check location, notifications and mobile data. Then restart the phone.
No orders are coming in
If the app works but no orders arrive, the cause is often your rating, activity, tariffs or zone.
We have a separate article on this: No orders coming in on Yandex Pro: what to do?
You cannot withdraw money
In Georgia, park drivers withdraw through their park. ProRide drivers do it in the ProRide app. If a transfer fails, the money returns to the balance automatically.
If you drive with ProRide:
- Withdraw in the ProRide app or at driver.proride.ge, to TBC, Bank of Georgia or Liberty.
- One withdrawal runs at a time. Wait for the current one before you request another.
- If a transfer fails, the money returns to your balance automatically and you can try again.
- If a bank is under maintenance, the app shows a notice about it.
- If Yandex itself is down, do not repeat a withdrawal of the same amount. Call us: +995 504 221 696.
Who to contact for help
For the app, logging in, orders and rating, message Yandex support from the app. For withdrawals, your balance and documents, contact your park.
Writing to the right place saves time. Every channel, passengers' too, is in how to contact Yandex in Georgia:
Always include a screenshot, the time of the problem, your phone model and the app version. You will get an answer faster.
| Problem | Who to contact |
|---|---|
| Logging in, SMS code, app errors | Yandex support, from the app |
| Orders, rating, limits on access to orders | Yandex support, from the app |
| Withdrawals and balance | Your park |
| Documents and photo checks | Your park (at ProRide you can also do photo checks at the office) |
